At Uma Underwater, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer the following return and refund policy:

1. Returns

• You can return any item within 7 days from the date of delivery.
• Items must be in original condition, unused, and in the original packaging with all accessories.
• To initiate a return, please contact us within 7 days of receiving your product by reaching out to our customer support team.

2. Refunds

• Refunds will be processed only for defective or damaged products.
• After we receive and inspect the returned item, we will issue a refund via the same cash on delivery method used for the order.
• Refunds will be processed within 7-10 business days after the product is returned.

3. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us immediately.
• We will arrange a replacement or refund based on your preference, at no extra cost to you.

4. Non-Returnable Items

• For hygiene and safety reasons, we cannot accept returns for items that have been opened or used (e.g., personal accessories).

5. Shipping Costs

• Return shipping fees are the responsibility of the customer unless the item is defective or damaged upon arrival.
• We recommend using a trackable shipping service or purchasing shipping insurance for items returned to ensure the safe delivery of your package.

For any questions or further assistance, please feel free to contact us at [email protected].